Case Study
Experimental Unit Help, we are too busy!!
Business Challenge:
A small scale development company was struggling to meet their
deadlines and costs. They had a dual business of small scale
manufacturing and experimental trials prior to their customers scaling
up to full manufacture. Overtime was mounting, staff was overloaded and
morale was low. Demand was increasing and they were capacity
constrained. A lack of customer focus was leading to concerns.
Goals:
- High customer satisfaction
- Manning levels were appropriate for
the workload.
- Improved morale
- People pushing the boundaries of the
job
- Capacity increased
Process:
- Assess existing structure, gathering
job descriptions and accountabilities
- Follow a typical process through
step by step
- Time data and manufacturing profile
to determine manning levels
- Identify value adding steps
- Design roles
- Identify flexibility required
between roles
- Finalize roles & numbers
- Draw up implementation plan and
numbers profile
Solutions
- Recognized they had two core
purposes not one.
- Restructured to meet the needs of
core purposes and new capacity required
- Cost case for recruiting extra
manpower
- Moved onto 24 hour working with
regular patterns
- Identified different skill sets
required for each role
- Put in place systems required to
support core purposes
Results
- Extra capacity generated
- More accurate customer quotes led to
more revenue
- Professionalism in information
produced led to higher customer confidence
- Regular work patterns and aligning
skills and interests to job roles improved morale
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