Case Study
Engineering Group
Business Challenge:
A small scale manufacturing group was moving into pharmaceutical
products. This lead to a vast increase in the amount of documentation
required. The small engineering support group, responsible for
maintenance and setting up for each new manufacture, was struggling to
keep up with the documentation demands and the technical input
required. Audits were showing concerns with the documentation and could
lead to manufacture stopping. The Engineering coordinator was
temporarily working offline on audits and one of the support group was
standing in, leaving the group shorthanded.
Goals:
- Planned Maintenance up to date and
documented
- New manufacture documentation in
place prior to start up
- Corrective maintenance to be done
quickly
- Audits completed with no major
issues
Process:
- A discussion with each member of the
group identifying their tasks & timings
- Identifying issues as perceived by
group, manufacturing, QA and customers
- Grouping of activities based on
relevance and times
- Proposal for restructuring
Solution;
- A permanent offline role developed
specifically for documentation and audits
- Breakdown maintenance and reports
moved to the manufacturing group
- Engineering coordinator role
disappears
- Support technicians responsible for
planned maintenance, and major issues
- Engineering manager manages the team
directly, handles budget, and works on new sitings.
Results:
- The majority of breakdowns could be
handled by the manufacturing staff
- Planned maintenance happened on time
- Dedicated role meant more systematic
approach to documentation was taken.
- Audit reports improving as changes
progress
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